FAQ

Delivery

Yes! We offer fast and reliable home delivery across Luton and nearby areas so you can enjoy fresh halal meat without leaving your home.

You can place your order directly through our website or by calling our store. Simply choose your items, add them to your cart, and select your preferred delivery time.

We currently deliver throughout Luton and surrounding areas such as Dunstable, Houghton Regis, and Stopsley. Please contact us if you’re unsure whether we cover your postcode.

Deliveries are made Monday to Sunday, typically between 10:00 AM and 8:00 PM. Same-day delivery is available for orders placed before 2:00 PM.

All meat is freshly prepared, vacuum-sealed or securely packed in temperature-controlled packaging to maintain freshness during transport.

You can reach our customer service team via phone or WhatsApp for any delivery updates or special requests.

Shipping

Yes! We provide nationwide shipping across the UK for all our fresh halal meat and grocery products. Your order is packed with care to ensure it arrives fresh and in perfect condition.

All meat is freshly cut, vacuum-sealed, and packed in insulated boxes with ice packs to maintain the correct temperature throughout transit.

Yes! Once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor your delivery in real time.

Yes, all frozen and perishable items are shipped in temperature-controlled packaging to ensure they stay frozen until arrival.

If your parcel arrives late, damaged, or not as expected, please contact our support team within 24 hours. We’ll investigate and arrange a replacement or refund as appropriate.

You can reach our customer care team via email, phone, or WhatsApp for updates, delivery questions, or special shipping requests.

Billing

We accept all major debit and credit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal, Apple Pay, or Google Pay for a quick and secure checkout.

Absolutely. All online transactions are encrypted and processed through secure payment gateways. We never store your card details on our servers.

Yes, we offer cash or card on delivery for local Luton deliveries. Please select this option during checkout.

Yes. A digital invoice is automatically emailed to you once your order is confirmed. You can also request a printed receipt with your delivery.

If you notice a billing error or incorrect charge, please contact our support team immediately. We’ll review the issue and process a refund or adjustment if necessary.

If your payment fails, double-check your details or try another method. You can also contact our support team for help completing your order.

Support

You can reach our friendly customer support team via phone, WhatsApp, or email. We’re here to help with orders, deliveries, and any other questions you may have.

Our support team is available Monday to Sunday, from 9:00 AM to 8:00 PM. Messages received outside these hours will be answered as soon as possible on the next working day.

We aim to reply to all messages within 1–2 hours during business hours. For urgent delivery issues, please call or WhatsApp us directly for faster assistance.

Yes, if your order hasn’t been processed yet, our support team can help you change or cancel it. Please contact us within 1 hour of placing your order for the best chance of adjustment.

We truly value customer feedback. You can share your thoughts or complaints through our Contact Us form, by email, or WhatsApp. Every message is reviewed by our management team to ensure we maintain high standards.

Please contact our support team within 24 hours of receiving your order. We’ll investigate and offer a replacement, refund, or store credit as appropriate.